Legal

Complaints Procedure

Last updated: 20 August 2026 · Ivory Gate SIM is operated by Corvan Mobile

Ivory Gate SIM, operated by Corvan Mobile, aims to give clear, honest guidance on every call. If something falls short of that, we want to know.

1. How to raise a complaint

You can raise a complaint by phone on 0330 520 2473 or by email at hello@ivorygatesim.online. Please include the approximate date and time of your call and a description of the issue, so we can look into it properly.

2. What happens next

• We aim to acknowledge complaints within 3 working days.
• We aim to provide a full response within 14 working days of acknowledgement.
• If a complaint relates to a specific mobile network provider rather than our advisory service, we'll point you to that provider's own complaints process, since they are the contracting party for your mobile service.

3. Escalation

If you're not satisfied with our response, let us know and we'll review the matter again. Complaints relating specifically to a mobile network's service, billing, or contract should ultimately be directed to that provider, and — if unresolved — to the relevant UK ombudsman scheme for communications services.